(815) 933-8211 1292 West Station Street
Kankakee, IL 60901

Where Better, Cleaner, Faster service is never a problem.

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Customer Survey

To better improve service to our customers we welcome your feedback. Thank you for taking the time to complete this form.

1 - Strongly Agree, 2 - Agree, 3 - Disagree, 4 - Strongly Disagree, 5 - No Comment

Please rate our service.
1 2 3 4 5
Office/Sales Performance

1. Office personnel were courteous and responsive to customers’ needs..

2. Sales/Dealer personnel were knowledgeable and answered all questions.

3. Sales personnel were helpful.

 
 
Technician Performance

4. Technician(s) arrived promptly on the date and time scheduled.

5. The delivery/service vehicle was clean and professional in appearance.

6. Technician(s) presented a neat and professional appearance.

7. Technician(s) thoroughly explained job and answered all questions.

8. Technician(s) left home clean and neat in order.

9. Technician/sales person explained operation of system and provided supporting materials (use &care manuals).

 
 
Product Performance

10. Overall value received for the products/services you received.

11. Overall satisfaction with your product/system.

12. Products purchased/serviced are performing as expected.

 
 
Dealer Performance

13. Offered customized solutions that met customer needs.

14. Likeliness to do business with this dealer again in the future.

15. If asked, likeliness to recommend this dealer to family and/or friends.

 

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