Customer Survey

To better improve service to our customers we welcome your feedback. Thank you for taking the time to complete this form.

1 - Strongly Agree, 2 - Agree, 3 - Disagree, 4 - Strongly Disagree, 5 - No Comment

Please rate our service.	1	2	3	4	5
Office/Sales Performance
1. Office personnel were courteous and responsive to customers’ needs..
2. Sales/Dealer personnel were knowledgeable and answered all questions.
3. Sales personnel were helpful.


Technician Performance
4. Technician(s) arrived promptly on the date and time scheduled.
5. The delivery/service vehicle was clean and professional in appearance.
6. Technician(s) presented a neat and professional appearance.
7. Technician(s) thoroughly explained job and answered all questions.
8. Technician(s) left home clean and neat in order.
9. Technician/sales person explained operation of system and provided supporting materials (use &care manuals).


Product Performance
10. Overall value received for the products/services you received.
11. Overall satisfaction with your product/system.
12. Products purchased/serviced are performing as expected.


Dealer Performance
13. Offered customized solutions that met customer needs.
14. Likeliness to do business with this dealer again in the future.
15. If asked, likeliness to recommend this dealer to family and/or friends.

Specific Service Call Questions

Please indicate the name(s) of any technician you would like to commend:

If you feel we fell short in meeting your service expectations, please describe the situation:

Contact Information

Name: *

Email Address: *

Street:

Suite, Unit, Apt:

City:

State:

Zip Code:

Daytime Phone:

Alternate Phone:

May we post your comment to our website?

Additional comments: *